Privacy Policy

1. Introduction

VitaFly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical tourism facilitation services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, date of birth, passport information, and medical history
• Medical Information: Health records, treatment requirements, and medical documentation
• Usage Data: Information about how you interact with our website and services
• Communication Data: Records of correspondence between you and our case managers

3. How We Use Your Information

We use the collected information for the following purposes:

• To facilitate your medical tourism journey and coordinate care with partner hospitals
• To provide personalized case management and support services
• To communicate with you about your treatment, travel arrangements, and follow-up care
• To comply with legal obligations and regulatory requirements
• To improve our services and user experience

4. Information Sharing and Disclosure

We may share your information with:

• Partner Hospitals: To facilitate your medical treatment and care coordination
• Service Providers: Third-party vendors who assist in providing our services (travel agents, accommodation providers, etc.)
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict processing of your information
• Withdraw consent where processing is based on consent

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records may be retained for extended periods as required by healthcare regulations.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including India where our partner hospitals are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: